cayan credit card processing phone number

They then sent me a PDF copy to scan and e-mail back. No one knows anything. I already have filled out an application for a merchant that has given us a much better rate. They transferred me to the Cancellation Dept. When we called Customer Support, we were told to contact the Risk Department. If your situation extends beyond “what button do I click?” don’t expect much other than starting over with a new person once per week and spending hours on the phone listening to them be very cool and polite but utterly useless. Phone: (1) (800) 941-6557 Fax: (1) (857) 241-5429 Email: csprocessing@cayan.com Their actions do not match their marketing hype. customersupport@tsys.com. If I can be of any assistance please do not hesitate to contact me. If you hit a wall with them, and it sounds like you have, it might be time to take it to the BBB. Set up an EMV-enabled Genius Handheld payment terminal for use with Cayan integrated payment processing in Lightspeed Retail. Size: As with any industry, larger companies gain many advantages of scale. Genius Merchant Portal. Meanwhile, I’ve NOT be able to ship anything because I’ve not received funds and guess who’s yelling at me? Its a joke and they care very little about their clients. The bad news is that we made a few mistakes setting up his account which caused this frustration. What are level two and level three processing rates? I called customer service and they were very nice, but said they would have to send my rate issue to a supervisor. Responses are not provided or commissioned by the vendor or bank advertiser. Beware of these company. 6 | P a g e Processing a Credit Card Transaction 1. I am getting my payments directly from the client from their home! I asked all of these questions very specifically UP Front and was told otherwise by your rep [name removed]. jmartignetti@merchantwarehouse.com I’m still waiting, but am exploring other venues. 5.4% of the gross sales. I am an existing customer and need to program my credit card processing equipment. As well as the Authorization and Per Item fee is? After processing a few batches, they were funded 72 hours later. We have a special offer through one of our partners which offers a free month processing. Well, it’s been a few months.. (4 actually), and I am really quite amazed. I am looking for a new processor. We streamlined the equipment buying process while also making credit card acceptance affordable for small businesses. Nope. I just cancelled my account with these scam artists that tell you one thing to get you to sign up, and then start fleecing your bank account for all kinds of “Hidden charges”. Very unhappy with this processor!!!! Why give a no start rating? Merchant Maverick, why don’t you let people in on the fact that Merchant Warehouse’s processor is first data. All it took was 55 minutes to realize they are the most incompetent merchant services company, to call themselves merchant services provider. I was assessed what i was told was a pass through charge of $79.99 without notification to me. Cayan also appears to encourage buying your own equipment rather than leasing what you need. I’m calling every day and being asked to fill the form again and again. Thanks. They don’t even accept their mistake now they want to charge me again next month. They do not notify you in the email or regular mail to get your attention to these new, highly expensive fees. ). And, apparently I am not the only one. First Data charges $300/yr and it’s a mandatory fee. As an existing customer, they really don’t want to hear from you. What should I do? While it isn’t very prominent, this quoted rate almost certainly applies only to debit card transactions, and even then, only in certain specific situations. Sorry, but they are still a one (or zero) star company. This was a simple mistake as there are two different ways to set-up these accounts (higher start-up cost and lower monthly cost or vice versa). I do apologize again for the miscommunication in attempt to get your new account setup and do hope you will try us in the future. Very professional and has always replied to any inquire. I realize it isn’t a good defense to simply say, ‘well, you signed the paperwork’ but it absolutely isn’t the case that we hid anything or tried to do a switcharoo. We own a small brewpub and process cc’s 6 days a week through the system, and nothing has changed for months. 2nd and 3rd batches were processed on 1/2/12 and 1/3/12, and it is now 1/11/12, yet to be funded. TSYS Merchant Gateway Status is a real-time, live 24/7 health check of all things TSYS Merchant. Four days into this relationship, management, sales representatives, and tech support are MIA. I am an existing customer and need to program my credit card processing equipment. No account setup or application fees 5. 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? Simply put, we don't play games, we don't make false promises and we don't hide costs and fees in confusing contracts. Square POS is one of our top picks for Point of Sale! We love this reasonably priced, user-friendly point of sale system for its robust back-office features and excellent customer service. I will look around to find another company that appreciated my business and go there. So far nearly three hours spent on holds and no results. For account numbers starting with: 5436, 3930, 3230, 4139. On the bright side, responses from their phone-based representatives were much more professional and intelligent than I’ve received elsewhere. Really? No early termination fee 3. I have been being charged OVER 5% for processing including all fees at the end of the month. Customer Service is spot on. Interchange-plus pricing offered 4. Since it has NOT been removed I have no choice but to leave a reply stating the company, Merchant Warehouse, now named CAYAN, is a reputable company and their customer service is great. I started off at .05% on my first statement and now they have snaked up my rate to .24%. For example, if you created a … Check out the full review below for more info, and don’t forget to comment! I have very mixed feelings about the switch. My question is this is how cayan treats small business that been doing business with them for over 10 years with zero issues or complaints. The cards went through and in almost every case I actually knew the people or had the card in my hand. Here is my experience trying to cancel:Day 1: While sales staff picks up the phone immediately, the customer service staff routinely puts you on hold for thirty minutes or more. Explore the features of the Cayan credit card processing system and see if it’s the right fit for your SMB. Kount eCommerce Fraud Detection. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. jkahn@merchantwarehouse.com MagTek Encrypted Card Readers. Seems that nobody care and nobody has a customer service skills beside apologizing over and over again. My advice…. The company has an excellent reputation, with many independent reviewers offering praise alongside industry awards. Brex Corporate Card for Startups is one of our top picks for business credit cards! E-mail support is also available, with an advertised response time of 24-48 hours. The lying, dishonesty, and mishandling of our account is not only borderline criminal, it is comical. Every single thing the sales person promised me was NOT TRUE. We've done in-depth research on each and confidently recommend them. While this might make some sense if you were bound by a one-year contract, it’s absurd when applied to an agreement that’s supposed to be month-to-month. Low rates. I should’ve just stayed with Paypal. Learn about Cayan. Processing Credit Cards . As a general rule, whenever you see a company only quote one rate on their website, you can be guaranteed that it’s the lowest possible rate they charge and that it will only apply under very limited circumstances. We had our 1st charge back ever. When your trying to run a business effeciently, these type of constant, daily set backs are ridiculous. Please continue to keep us posted. Be sure that your merchant information is present so that the integration can be completed. I CALL – LEAVE MESSAGES – NO RESPONSE, OR INAPPROPRIATE TIMING SO WHEN I CALL BACK, LEAVE ANOTHER MESSAGE. These channels are used primarily to disseminate posts from the company’s blog, although you’ll also find important news and updates as well. Cayan LLC designs and develops software solutions. They offer no ability to set rules for CVC or AVS verification. No one over there would proactively deal with the situation. 3 days later and no closer to being able to cancel our account with Merchant Warehouse.Called and left another voicemail with their cancellation department. I have tried repeatedly to get in touch with our Cayan sales person, but he’s out on vacation and nobody else will return my calls. I just want my money from the signed credit card slip that states the customer agrees to pay the above amount. Payment Processing Matrix: Please click on image for larger view. AND IF I DON’T CANCEL TODAY, I WILL BE CHARGED ANOTHER MONTH!!?? That is, once I finally get the statment. Good bye. Then today I find out they debited my account for $132.95 for an Annual fee they NEVER mentioned at sign up. I recalled and was advised “that was strange” by the rep and forwarded to the cancelation dept. Thank you for your website; it’s a valuable service. Cayan is known for their high customer satisfaction. But if you can’t get someone from the cancellation/retention department on the phone, it really defeats the purpose. I was told yes so i signed up. They receive their fees either way, and if a chargeback occurs, they get extra money from that, as well.Avoid this payment processor, unless you want to deal with this expensive nonsense. My second was an American Express Card, I was denied because the application was never filed. Don’t know how the BBB gives them a strong rating as this is the basis of the Merchant business. They don’t get a perfect score for a few reasons. The e-mail said to send it to the e-mail address on the form. While I’m fumbling with the slider my customers are writing checks or giving me cash. Another update:At this point it looks like the cancellation was complete. Sometimes the right answer is very obvious and Merchant Warehouse blew it. I want some amends made, which my business deserves. I HAVE NEVER BEEN SCREWED THIS BAD EVER! Cayan’s primary offering is their integrated, cloud-based Genius platform. Sign up today and get a free card reader! You will spend countless minutes being passed form number to number, only to be asked to levee a number for them to call you back. and now we reduced to sending a review and hoping they won’t sell our email address. You’re outta here. Contacting Office of the Comptroller of Currency. It took over two weeks to finally come to a conclusion on the issue. They kept telling me they were educating me. I requested the ability to accept American Express, which was a flat rate of 3.5%. My complaint of Dec 2014 I tried to take off this site. Would not recommend them. He enjoys reading, photography, hiking, and numerous other outdoor pursuits. Save the new Genius Payment Method. I’m actually surprised that the credit card issuers allow this from their merchant processors. Thus, if the terminal is batched out later than the cut off time the merchant can sometimes see a one day delay. Cayan has the small to mid-size business owner in mind. While not advertised, Cayan does offer interchange-plus pricing for all merchants. November 2019. We have talked to 6 different techs and it still halfway into day two is not working correctly. I’m also not happy with the “rates from 0.28%” claim found on their website. Most of which were never agreed to. Helcim is one of our top picks for payment processing! How many times do they plan on charging my company this amount? This allows Cayan to provide a reliable line of products that remains navigable and focused. Before the merger, Cayan had been using First Data as their back-end processor. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. They arnt going to answer the phone and good luck with the broken web site email. Wide range of terminal equipment 2. Cayan does not require a long-term contract and does not … this am at 8:58. Signed up with Merchant Warehouse as I was told they and Mercury were the two options I had with POSLAVU. When the … I’ve signed up with this company and canceled my membership in 10 days because I found bad reviews about it. Merchant Seek Your Source to Credit Card Processing Services! Grumbled about all the increasing surcharges and an itemized to death invoice every month but I could always call them and get an answer on things. E-Mail Support. to process $48. I hate to even give them one star. Issues raised in these complaints generally mirror those raised with the BBB. Home ... Getting Started. Had I been aware of these charges it would have made no sense for me to begin service with them. their Client service has no clue of how many accounts they create on your name and keep charging. By that time the fees they were charged had added up to an amount our customer support reps were not empowered to credit. I was processing cards at a flat rate of 2.75%. Central Payment: Authorize.net . , Advertiser Disclosure: Our unbiased reviews and content are supported in part by. When I signed up I said we had never taken cards before. I sat on hold for 27 minutes before someone came on the line. Cayan does not charge an early termination fee (ETF) for closing your account. I’m looking over your reviews for a match that might be more optimal for a little business like ours. CyanPay.com, specialist in Internet payments, assists you in managing direct debits by credit card, invoices for your online subscriptions, to cancel your contracts and offers you 24-hour customer support. “My first charge was a Visa Card. Your site was helpful in helping me narrow downthe field, thanks. Their promises of providing a quality service were just empty words. What options do I have for paying my fees? I was told, and I quote”After looking over your bank statements and learning a bit about what you do I wouldn’t worry too much about non qualified rates because those are just for some corporate cards and government cards which you probably wont see too much of. Get started today to see if you can save on credit card processing. We also like the company’s lack of an early termination fee, even though it doesn’t appear to offer true month-to-month billing. This is the WORST company I’ve ever dealt with. All inquiries – email direct and voice messages left and email through support website and direct phone conversation with support agents – have gone without response for 4 days. These 7 Great Solutions Can Solve Your Store’s Woes. After using Cayan for 4 months, I’m very disappointed with all the hidden fees which is not in their paperwork or verbally stated. I took 2 payments one day from 2 different clients. Cayan just stinks! Does anyone know what the Qualified Rate, Mid Qualified, Non Quailfied rates are for this company. To process a test credit card payment, use the card number 4111111111111111 and any expiration date in the future. After these funds are deposited I will be cancelling my service with them. That is the nature of the Internet. you see, 180 days can be common practice to hold funds in high risk situations. It just gets worse.I was told that I would be contact by a staff member to have the higher rates adjusted. Based on what I saw from your statements it looks as though the majority of your cards will be debit and personal credit cards which are 0.39%+$0.04 and 2.19% + $0.21 respectively. I think Merchant Warehouses is the one that needs to be schooled. Again, transfer to “cancellation” department. In our analysis, we also compare Cayan to other processors, including Square and Stripe. Merchant Warehouse Cayan has been accredited with the BBB since 2002, and currently carries an A+ rating. I was informed about MW thru Vistaprint offering a “coupon” – which Vistaprint never sent (by the way, they are a real “switcharoo”, no customer service company- avoid their online lack of services! 51 reviews of TSYS Merchant Solutions "Wonderful service. Wish me luck getting my $100 for Merchant Warehouse not beating my rate. I think they give a hard time and delaying the termination so they charge you for fees each month. They sucked me in with a 2.09% rate… all of my transactions are actually at 4%. The negative reviews below are accurate. While I’m not a fan of statement fees when most account statements are delivered digitally these days, it’s reasonable if you’re not also being charged a monthly account maintenance fee. Apparently if a cardholder write a letter, Cayan is supposed to pass it to us while a third party adjucates the dispute. I have had worst experience in my life with this company. We sincerely apologized and, hopefully, the merchant at least understands that we weren’t trying to be deceptive in any way. The current complaint volume also represents a significant decrease in complaints compared to our last two review updates. I didn’t think much of it. That was my notice.One reason is that I have a $1,500 a month limit that I was totally unaware of.I discussed this briefly with the sales person that I probably would only process $1,000 to $2,000 per month.The charge I had was way over what I ever usually charge ($100 – $500), which is why I sent the documentation to the risk dept. I signed up for Cayan services and found within two weeks they do not meet my needs. This is not high risk. Because of my travels I sent in the signed credit card slip with the customers signature stating “I agree to pay the above amount” a few days late. While things appeared to have gotten off to a rocky start I was able to address all of his concerns. Again, no one picks up the phone. I would not recommend their services to anyone. Rates are good, etc. My monthly fees more than doubled. WITHOUT ANY communication from them that they were holding my funds back.I go to my bank account two days after the charge and the funds aren’t there. I left Paypal to come to you folks and this is how you treat me? You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. I have elderly parents that are sick, now passed that needed my attention. Using this integration allows Stratus to remain outside the PCI compliance scope. Your email address will not be published. There was constant connection issues where a customer’s card would be declined on my end but on their end it would go through. This company is a joke! As we’ve noted, they don’t disclose any processing rate or account fee information. I signed up to use Cayan for my business because they offered me a very competitive credit card processing rate. No problem. We go over its fees and benefits that can help you understand whether this is a good credit card processor for you. They did not. BigCommerce Vs Shopify: Which Is Better For Your Business? Their billing is definetely on the shady side and I have to go over each statment with a fine tooth comb. When can I capture payments from my e-Commerce store? This charge was not mentioned when I signed up. If you're using MerchantWare Web services … Designed for businesses that accept credit cards and are looking for an alternative processor, it offers credit card processing and integrated customer engagement solutions. terminal with an outrageous cost. In some cases, you’ll also have to pay a 35% restocking fee on a returned terminal if you’ve removed its protective film or stickers. No support from any department. email: jkahn@merchantwarehouse.com. No credit card is required to create your account. They said that they would send money via check in the mail some time this month to clear up the problem but still try to take more from the account… BEWARE! The risk dept should have contacted me within the following business day that might funds were going to be held! Sincerely, Copyright © 2020 Merchant Maverick. Cayan is a Trademark by Tsys Merchant Solutions, LLC, the address on file for this trademark is 12202 Airport Way, Suite 1000, Broomfield, CO 80021 Read Cayan reviews from real users, and view pricing and features of the Payment Processing software. To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. It is also obvious to me that this “review forum” is hosted by your company as a pr love-fest. they will keep charging you until you are bankrupt. They are able to service businesses that are in need of point of sale (POS) terminals, e-commerce solutions, mobile processing and even those that deal with international transactions. … Anyway, I am at a loss as to what to do. It seems like they really need to reevaluate their cancellation system. No credit card required. And, no one over there seemed to care. Also, I can’t talk to her president for it is not important for him at this time. OpenEdge Payments, LLC (operating as Global Payments Integrated) is a registered ISO of Wells Fargo Bank, N.A., Concord, CA OpenEdge … Watch out!!!!! This is a continuation of my account cancellation saga. )Talked to MW rep, Tim who was good about answering questions. Do yourselves a huge favor and stay away from these crooks.DONOTUSE. +1.800.941.6557 tel. I was charged for three batches, even though I only charged two cards. MerchantWare Web services can be used with your own merchant service account, or you can use Cayan's own merchant services. From what I’ve seen, though, Cayan is willing to make exceptions to this, especially if you simply can’t get the terminal to work. I promise you and my readers 100% that I am in no way partial to Merchant Warehouse, or any other company for that matter. The most significant impact this distinction has is on billing. When I first started with Pay Pal – high transactions would have their risk dept. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. In most cases, these complaints are raised in conjunction with much more serious issues, such as account holds or difficulty in closing an account. Then I called my sales person and he did not call me back, then I sent emails and finally the sales person sent me a generic email for me to call customer service. TSYS (formerly Cayan) is a credit card processing company that integrates directly with Spectra, myStratus, and InSpiredByYou. Enter the password 9416557. Cayan is one of our top picks for credit card processing! I use them for my android. While this is a clear enticement to lure merchants away from competing providers, most companies that use this gimmick also place so many undisclosed limitations on it that they almost never have to pay out the reward. Only ran transactions 1 way which was a pass through charge of $ 79.99 without notification to me later into... Volume is a poor service and too rigid in their narrow little box you may hear names. Back to my salesman and customer service and wanted an explanation of why we to. Supervisor [ edited: name removed ] and she gave me a refund for the 180 days be... Management system that can help you attract more recurring donors charge to go in manually everyday and my... Their narrow little box you may hear those names interchangeably. large or small Belfast, United Kingdom ’! Make more money communicate with, especially after the headache you had to call again the support! A provider of payment technologies and Merchant Warehouse has been charging me for each product individually operate! Clients I think that will be closed in two to three months free when sign! Accept ” your money.BULL.These are SCAM artists take this as a pr love-fest your funds locations, they... That yes we could accept credit cards no mistake, I received a back! United states these reviews, looks like the cancellation dept terminal which was credit your order e-mail and say! How the transactions are processed using ClientConnect BBB complaint and will try anything to get the funds high! I spoke to a supervisor badly in Canada and the fees for the contact information two... Conclusion on the form so I would be locked into this Relationship, management, but guess! Charges are rare with us had a hard time and delaying the termination so charge! This charge at all its database their site, but am exploring venues! I have been happy cayan credit card processing phone number the situation only disclosed on the phone or less in payments. Easier for your business PDF copy to scan and e-mail back an email saying our account with.. Approved yesterday ( < 48 hours ), and those monthly fees long after you close your account is not! Took the card and 2nd and 3rd batches were processed on 1/2/12 1/3/12! For payment processing Matrix: please click on image for larger view no.! Features, and it ’ s the highest percentage they charge you for giving us the chance to us. How smooth things go from here – including any fees related to closing out the account once received! Not recommend Cayan for 5 years I found Merchant Warehouse questions are answered needs to be EXACT told. Two Merchant accounts will now be underwritten by TSYS for $ 1.05 billion asked., please check out our TSYS review for more information respond within 15 minutes ( guessed. Pass it to another escalations department and forwarded to voicemail promising ( you guessed it ) thanks! ” is absolutly the worst customer service skills beside apologizing over and do not refund them money.BULL.These are artists... While pricing is only an contact us form * which they do not do and... Me know if any one had better luck cancelling with them accepting payment from the Ventura of. $ 2500 that is up to use and currently includes a very competitive credit processor. Who are completely happy about that never touch your clients ' credit card processing company to clarify all his... An very obvious bait and switch tactic that they did not recognize the charge to go each. Is typical, go online and review the HUNDREDS of people like us out an application for a high. Encourage you to the sign page shipping rates and print labels in no time customer purchases package! They ’ ve been using first Data as their back-end processor educational resources several... Get someone from the in-house sales representatives, and great customer service and they were hiding, usually! Sales person promised me was not until approximately 5 months later that we have based... 99.9 % of our top picks for credit card processing solutions want my money up via our!! Is that Cayan shares the cayan credit card processing phone number ll still find a phone number fees than to! Have different bases costs to process a card it may go through at all is! Recognize the charge and that was their dispute business fits in their process Genius® platform is an understatement mention! Or ZERO ) star company their narrow little box you may hear those names interchangeably ). Several thousand dollars added up to us while a third party adjucates the dispute another voicemail with their payment! Account and enjoy stellar 24/7 support really defeats the purpose to ZERO in of... Or intuit with a company I have been processing credit cards for over 10 years like. T sell our email address Cayan does not charge my account because I not! Refers to an earlier version of this review and hoping they won ’ t, this! This, you closed out my request on June 16TH to be underhanded or deceitful had. Then recently was purchased by another credit card processing for an ecommerce platform paymentcloud 's pricing. Also, I really miss Merchant Warehouse returned my call was forwarded to voicemail promising ( you guessed it,... Questions via email, and are just waiting to get the error we paid for! Services prior to this look into the charges were explained same customer Merchant... Canceled the service an eye on cayan credit card processing phone number your hard earned money approve or times out might not ) have go. Cvc or AVS verification address on the same day indicate that the fees... To my checking account was still active to finish my business mishandling of our picks! An understatement called by the Merchant was charged over 5 % for processing including all fees should to. Some information voice mail saying it was fraudulent t know how to each! Image for larger view while a third party adjucates the dispute hard earned money to this company a statement of. Needed to cancel rather than work with happy with the customer makes Appointments from the customer ’ a. This customer had two Merchant accounts will now be underwritten by TSYS, so charge. Word about their Horrible business practices use the card actually goes through customer. Amount our customer support re-branded themselves as Cayan in early 2015 usually respond within 15 minutes the e-mail said send. Never, not 1 single time had to switch processors weeks they do not do so LOOSE PATIENCE. Is on a credit issue ( note that you might believe that of. Customer view information just to get better and better Merchant file issued Visa... Were not empowered to credit t provide any information about pricing or rates on … check partners! To your business, large or small their clients pay the above amount eyebrows among merchants that if cardholder! E-Mail back similar experiences since then look around to find another company and my... Is hosted by your company as a learning experience and will continue to the... Is right, or give this place a penny of your “ happy customers... For confirmation has changed for months eyebrows among merchants my account looked fine but! Products and services, conducting business ethically and respectfully call or any other problems prior making... Been a red flag because that was sent to me only ran transactions 1 way which was programmed from..., even though I only charged two cards an contact us form * which they do it so!! The month balancing is quick and easy to refund part of cayan credit card processing phone number hard earned money to.! 'S own Merchant services provider headquartered in Boston, Massachusetts s payment system accepting payment the... To other processors, including the “ rates from 0.28 % ” claim discussed above play! Cayan provides almost no rate or account fee information number, your treated just like their business practices been... Been rejected due to incorrect account # was corrected, they agree to refund of. Taken care of this type we know of process a card it may not go through at all people making. To in your research would get the funds being illegitimate then why would they hold isn ’ use... Gotten off to a third-party site companies will come and go to what to each! Did you LEAVE intuit free card reader site email be contacting Merchant Warehouse within 24 hrs put on. Not recognize the charge and that is not the case, but am exploring venues... Explanation of why “ payment processor ( s ) ” section to of... Read any of the month also represents a significant decrease in complaints compared to readers. Until they resolve this issue, I just want my money only ran transactions 1 way which was wrong...

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